Refund policy
Return & Refund Policy
We hope you love your candles as much as we love making them! However, if something isn’t quite right, we’re here to help.
Returns
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We accept returns within 14 days of delivery.
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To be eligible for a return, the candle must be unused, in its original packaging, and in the same condition you received it.
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To start a return, please contact us at [your email address] with your order number and a brief reason for return.
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Buyers are responsible for return postage costs, unless the item arrived damaged or faulty.
Damaged or Faulty Items
If your candle arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
We’ll happily offer a replacement or full refund — whichever you prefer.
Non-Returnable Items
Due to the handmade nature of our products, we cannot accept returns on used candles, custom orders, or sale items unless they arrive damaged or faulty.
Refunds
Once we’ve received and inspected your return, we’ll notify you about your refund approval.
Approved refunds will be issued to your original payment method within 5–10 business days.