Shipping policy

Shipping Policy

We take great care in packing and shipping your candles so they arrive safely and in perfect condition.

Processing Time

Please allow 2–4 business days for your order to be processed and prepared before dispatch. During busy periods or holidays, this may take slightly longer — we’ll always keep you updated if so.

Shipping Rates & Delivery Times

• UK Orders: Sent via Royal Mail or DPD. Estimated delivery time: 2–5 business days after dispatch.

• International Orders: We currently ship to selected countries. Delivery times vary, usually 7–14 business days depending on location.
  Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

Once your order has shipped, you’ll receive a dispatch confirmation email with tracking information (if available for your chosen shipping method).

Shipping Address

Please ensure your shipping address is correct before placing the order. We cannot be responsible for parcels sent to an incorrect or incomplete address provided by the customer.

Lost or Delayed Parcels

While delays are rare, once your parcel has been handed to the courier, delivery times are out of our control.
If your parcel hasn’t arrived within the estimated timeframe, please contact us — we’ll do our best to help you track it down.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can arrange a replacement or refund.